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Level 1: Joiner
Posts: 6
Registered: ‎04-03-2019
Accepted Solution

Wifi calling

Hi my sister has an unlocked note 9 and has the option in the dropdown for wifi calling I can't find that setting in my phone which is also a note 9 how do I set this up? Smiley Happy
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Posts: 108,270
Topics: 559
Solutions: 14,341
Registered: ‎04-04-2012

Re: Wifi calling

@Leahno1auntie firstly you need to check your software is up to date, you then need to enable wifi calling option in your MyO2 http://www.o2.co.uk/myo2 or call customer services and ask them to enable it for you http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 6
Registered: ‎04-03-2019

Re: Wifi calling

Hi I can't find it in the settings but its turned on according to my o2 app my software is up to date maybe its because hers is unlocked I presume my phone is locked to o2 ?
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Posts: 108,270
Topics: 559
Solutions: 14,341
Registered: ‎04-04-2012

Re: Wifi calling

It should be in call settings.
Open the phone app, tap the 3 dots for the settings menu and look for calling options.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 6
Registered: ‎04-03-2019

Re: Wifi calling

Cant find it in the call settings but thank you for replying
Highlighted
Posts: 108,270
Topics: 559
Solutions: 14,341
Registered: ‎04-04-2012

Re: Wifi calling

Try rebooting the phone and check again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)