on 22-06-2017 10:08
on 22-06-2017 10:08
Hi guys, I hope you can help me. I have a Samsung android with a PAYG sim.
When at home, I can connect to the Wifif and send wattsapp msg, etc with no problems.
However, when I am away from home, and even if I am connected to another wifi, I cannot sent wattsapp messages, not surf the net. Nor can I receive msgs. The notification bar shows that wifi is connected.
I tried a few things at home:
- turned off the wifi - couldn't send/receive wattsapp
- sent an ACTIVE text to 2020 and got a message back which I clicked and so in theory my settings should
now all be fine. Restarted phone but still no luck.
For ref, in my Settings > Mobile Networks > Access Point Names the option that has the green dot against it is 'O2 Prepay GPRS'.
My Mobile Data and Data Roaming option are both ticked.
Would really appreciate your help!
Harry
on 26-06-2017 14:37
on 26-06-2017 14:37
Hello @Anonymous, welcome to the O2 community!
We hope it is all fixed by now, please let us know in case you still need help
Thank you for the amazing help @MI5 and @jonsie
on 29-07-2019 12:46