Solved: Swapping numbers PAC codes

Meady · ‎25-07-2019

When I swapped my Three number over to O2 I kept my Three sim card. Swapped my wife's over but her Three sim card is now dead and I have no idea where the O2 sim card is. Any ideas on how to get her number onto a sim card?

MI5 · ‎25-07-2019

@Meady

When you port a number to a new network the original SIM will be disconnected.

You can't have the same number on two SIM cards.

Have you ordered an O2 SIM card for your wife?

You may need to call customer services to track it down or get a new one Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎25-07-2019

@Meady

When you port a number to a new network the original SIM will be disconnected.

You can't have the same number on two SIM cards.

Have you ordered an O2 SIM card for your wife?

You may need to call customer services to track it down or get a new one Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎29-07-2019

Good morning @Meady, how are you getting on with your SIMs now? It's been a few days since you posted so if you still need any help give us a shout

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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