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Oneplus 5T WhatsApp thinks no data connection but there IS (4G & WIFI) !

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Anonymous
Not applicable

‎10-12-2017 18:53 - edited ‎10-12-2017 18:55

‎10-12-2017 18:53 - edited ‎10-12-2017 18:55

Hi,

 

I got a Oneplus 5T but after a few days WhatsApp started to behave like there is no data connection, even when I was on WIFI or 4G. I could use other apps with data. I would be really interested if anyone else is having the same problem. It happened near the time I put a second SIM in so I tried to replicate it as follows and it did replicate. But I am struggling testing with one SIM because this is also behaving silimlar but as I haven't done a full test as below with one SIM and gone throught the reinstall process I need to reserve my judgement.

 

  • OxygenOS 4.7.2
  • Andriod 7.1.1
  • Android Security patch 1 October 2017
  • Build Number ONEPLUS A5010_43_171115

Replication Steps

 

  • Uninstall WhatsApp
  • Install WhatsApp
  • Settings>SIM & network>SIM 2>Enable
  • Playstore>WhatsApp>Install
  • Open WhatsApp
  • Agree Terms Continue
  • Allow - Phots etc
  • Allow – Contacts
  • Enter mobile number to verify Connecting…
  • OK Continue - Auto detect
  • Allow – SMS
  • Select call me
  • Enter code
  • Restore backup if you have one
  • ## messages restored
  • Next
  • Next
  • Initializing
  • Restart
  • WhatsApp
  • Reboot
  • Open WhatsApp

**There will be no Last Seen status and when you send a message you will not get 2 ticks. Someone sending a message to you will get the same.

 

Thanks

Lee

 

 

 

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Anonymous
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In response to Martin-O2

on ‎13-12-2017 16:48

on ‎13-12-2017 16:48

Hello Martin,

 

I refreshed the cache as OnePlus said like this :-

 

- Power off your device.
- Press the power key + volume down for a few seconds.
- Select English.
- Look for Wipe data and cache > Wipe Cache

 

and then reinstalled Whatapp said, but also at the same time the phone received an update ONEPLUS A5010_43_171206.

 
Now I cannot replicate it. I will monitor this for a week. But not sure which made a difference. If I was a betting man, I would say the update.
 
Lee
 

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MI5
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on ‎10-12-2017 19:02

on ‎10-12-2017 19:02

Could be a whatsapp issue with the firmware.
Have you tried the OP forums or emailed whatsapp support?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎10-12-2017 19:06

on ‎10-12-2017 19:06

HI MI5,

 

No I haven't, I will do and update this post.

 

Thanks

 

Lee

 

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MI5
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on ‎10-12-2017 19:34

on ‎10-12-2017 19:34

Cheers mate, it will be interesting to know.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
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‎10-12-2017 19:34 - edited ‎10-12-2017 19:36

‎10-12-2017 19:34 - edited ‎10-12-2017 19:36

BTW, @Anonymous, has your 5T not been offered Oreo version of Android yet (8.0.0 came to my 3T a couple of weeks ago, unbidden). Just in case it's what OnePlus Support are going to recommend you do...

Click for O2's Social Media Team on X --||-- or on Facebook Messenger
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Anonymous
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In response to pgn

on ‎10-12-2017 20:00

on ‎10-12-2017 20:00

No not yet, I think I read somewhere that it may be getting it January 2018, but not sure.
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Anonymous
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In response to Anonymous

‎10-12-2017 20:03 - edited ‎10-12-2017 20:47

‎10-12-2017 20:03 - edited ‎10-12-2017 20:47

I have logged a OnePlus support call and a forum post.

Forum

https://forums.oneplus.net/threads/oneplus-5t-whatsapp-thinks-no-data-connection-but-there-is-4g-wif...

Lee


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pgn
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on ‎10-12-2017 20:51

on ‎10-12-2017 20:51

I hope it is something the OP support team can help with. Best of luck.
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Martin-O2
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on ‎12-12-2017 12:01

on ‎12-12-2017 12:01

Hey @Anonymous how are you getting on with this? Are you still having issues? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Anonymous
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In response to Martin-O2

on ‎13-12-2017 16:48

on ‎13-12-2017 16:48

Hello Martin,

 

I refreshed the cache as OnePlus said like this :-

 

- Power off your device.
- Press the power key + volume down for a few seconds.
- Select English.
- Look for Wipe data and cache > Wipe Cache

 

and then reinstalled Whatapp said, but also at the same time the phone received an update ONEPLUS A5010_43_171206.

 
Now I cannot replicate it. I will monitor this for a week. But not sure which made a difference. If I was a betting man, I would say the update.
 
Lee
 
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