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WhatsApp not downloading videos

I have a Pixel 2 running on Android 9.

I have tried anything I could find online but none of the proposed solutions worked.

My phone still has a lot of free space (15GB free), my SD is not corrupt and I do have a working internet connection.


Interestingly, I can download when I'm on 4G but not on Wi-Fi.  Have tried on several wifi networks but the same problem occurs.


My WhatsApp settings allow for automatic download for all kinds of media while on Wi-Fi, so that shouldn't be a problem either.


Help, please! Thanks!

Posts: 101,980
Topics: 770
Registered: ‎14-01-2013

Re: WhatsApp not downloading videos

[ Edited ]


Try rebooting your wifi router, then your phone. Often solves a few issues


Best of luck and welcome to the forum Welcome

*The Game Is On*

Posts: 117,712
Topics: 576
Solutions: 16,558
Registered: ‎04-04-2012

Re: WhatsApp not downloading videos

@Anonymous are all the WiFi connections you've tried from the same provider? 

Some of them have built in filters to prevent access to certain categories so worth checking the router options for any child safe settings if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: WhatsApp not downloading videos

Hi @Anonymous , and welcome to the Community Wave


I hope the suggestions above help you with this, but it'd be great if you could let us know how you get on!

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