Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Android

Reply
Highlighted
Anonymous
Posts: 0

WhatsApp not downloading videos

I have a Pixel 2 running on Android 9.

I have tried anything I could find online but none of the proposed solutions worked.

My phone still has a lot of free space (15GB free), my SD is not corrupt and I do have a working internet connection.

 

Interestingly, I can download when I'm on 4G but not on Wi-Fi.  Have tried on several wifi networks but the same problem occurs.

 

My WhatsApp settings allow for automatic download for all kinds of media while on Wi-Fi, so that shouldn't be a problem either.

 

Help, please! Thanks!

Highlighted
Posts: 89,933
Topics: 745
Registered: ‎14-01-2013

Re: WhatsApp not downloading videos

[ Edited ]

@Anonymous 

Try rebooting your wifi router, then your phone. Often solves a few issues

 

Best of luck and welcome to the forum Welcome

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 104,359
Topics: 552
Solutions: 13,494
Registered: ‎04-04-2012

Re: WhatsApp not downloading videos

@Anonymous are all the WiFi connections you've tried from the same provider? 

Some of them have built in filters to prevent access to certain categories so worth checking the router options for any child safe settings if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: WhatsApp not downloading videos

Hi @Anonymous , and welcome to the Community Wave

 

I hope the suggestions above help you with this, but it'd be great if you could let us know how you get on!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature