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on 27-11-2017 10:35
On the Google Pixel Community Boards, it seems that UK owners of the Pixel 2 XL who use O2 are not able to receive security patch updates OTA, without removing the sim and doing a factory reset each time. Apparently no such problems with EE. Anyone here experiencing the same issue?
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on 13-12-2017 21:00
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on 13-12-2017 21:00
Hi Chris
Thanks for all your help with this issue which has now been resolved satisfactorily from my perspective.
Many thanks
Colin
@Chris_K wrote:
@ianh wrote:Hi @Chris_K, still no update for me but a few O2 customers are reporting that they've got the update on the Google forum here that they've now received the update.
Thanks for the info/update Ian. Great to see some O2 customers see this update - it's common for vendors (Google/Samsung/HTC etc) to 'roll out' updates, sometimes maybe aiming for a 25% saturation rate the first day and then ramping up. I don't have access to this saturation/roll-out plan (that's typically decided entirely by the vendor) but generally speaking, most software roll-outs reach 100% saturation within a few days to a week.
If any O2 customer doesn't have the update yet, I suspect you should see it become available within the next few days.
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on 27-11-2017 10:42
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 27-11-2017 10:56
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on 27-11-2017 10:56
Here's the link to the discusion in question
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on 27-11-2017 11:06
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on 27-11-2017 11:06
@hayw77when you scroll down on that link, it does say this from one member..
"Being on O2 may be the issue. I know someone on O2 that has the same issue. She has not be able to get it to update. The current assumption is that O2 has not allowed it to officially roll out. I'm told that this is abnormal for O2. Past updates over O2 came very quickly. I can suggest a few things.
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on 27-11-2017 12:45
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on 27-11-2017 12:45
Cleoriff
yes I saw that. I don't think O2 are aware that there is a problem so I wanted to highlight it on this forum to see if we can get it rsolved.
I don't believe O2 are holding up the OTA updates intentionally, I just think there is a technical issue between Google update servers and O2
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on 27-11-2017 12:57
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on 27-11-2017 12:57
@hayw77 wrote:Cleoriff
yes I saw that. I don't think O2 are aware that there is a problem so I wanted to highlight it on this forum to see if we can get it rsolved.
I don't believe O2 are holding up the OTA updates intentionally, I just think there is a technical issue between Google update servers and O2
Hopefully an answer soon from Chris K then (as mentioned above by @MI5?
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04-12-2017 15:35 - edited 04-12-2017 15:49
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04-12-2017 15:35 - edited 04-12-2017 15:49
Hey guys,
Got some good news from our device team. The latest OTA update is now available for Pixel devices. See below for software info. Both include Googles November security update.
- Pixel 2 and Pixel 2 XL devices. Build number OPD1.170816.025
- Pixel and Pixel XL devices. Build number OPR3.170623.013
For those having issues installing updates from us on their Pixel, or if you have issues installing this new one, please PM me the following details so I can send it to our device team to explore further with Google:
- Your O2 number
- IMEI of your Pixel
- Current software build on your device, and confirmation that in order to install this update, you had to perform a factory reset as previously discussed by some members on this thread.
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on 04-12-2017 15:38
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on 04-12-2017 15:38
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04-12-2017 17:34 - edited 04-12-2017 17:35
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04-12-2017 17:34 - edited 04-12-2017 17:35
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on 04-12-2017 17:39
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on 04-12-2017 17:39
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

