Old sim hasn't deactivated after sim swap

[Anonymous]

Hi, I upgraded my phone recently and did the sim swap yesterday. My new sim works fine, but so does my old sim. It hasn't deactivated. I tried turning the phone off and on, and taking the sim out. How do I get it deactivated?

[Anonymous]

Your welcome, do come back & let us know the outcome

[Anonymous · Accepted solution]

I called cs and they sorted it out for me! Cancelled my old contract, so everything's grand now.

[Cleoriff]

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@Anonymous wrote:
I called cs and they sorted it out for me! Cancelled my old contract, so everything's grand now.

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Good to hear...:smileywink:

[Anonymous]

Glad to hear it was a successful outcome for you

[jonsie]

Good to hear