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Old sim hasn't deactivated after sim swap

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Anonymous
Not applicable

on ‎21-01-2015 21:55

on ‎21-01-2015 21:55

Hi, I upgraded my phone recently and did the sim swap yesterday. My new sim works fine, but so does my old sim. It hasn't deactivated. I tried turning the phone off and on, and taking the sim out. How do I get it deactivated?

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Anonymous
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In response to Anonymous

on ‎21-01-2015 22:10

on ‎21-01-2015 22:10

An upgrade
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Anonymous
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In response to Anonymous

on ‎21-01-2015 22:10

on ‎21-01-2015 22:10

How long ago did you do it because it can take up to 24 hours before it's fully completed
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viridis
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on ‎21-01-2015 22:11

on ‎21-01-2015 22:11

Yesterday I believe
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Anonymous
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In response to Anonymous

on ‎21-01-2015 22:12

on ‎21-01-2015 22:12

It's been more than 24 hours now
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Anonymous
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In response to Anonymous

on ‎21-01-2015 22:13

on ‎21-01-2015 22:13

In that case do as we all advised & call cs in the morning
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Anonymous
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In response to Anonymous

on ‎21-01-2015 22:14

on ‎21-01-2015 22:14

Will do. Thank you for trying to help me
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viridis
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on ‎21-01-2015 22:14

on ‎21-01-2015 22:14

That^^^
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viridis
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on ‎21-01-2015 22:14

on ‎21-01-2015 22:14

No problem, let us know how you get on.
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MI5
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on ‎21-01-2015 22:14

on ‎21-01-2015 22:14

Sounds like it failed for some reason.
Try again http://swapmysim.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎21-01-2015 22:15

on ‎21-01-2015 22:15

If the sim swap had been successful, your old number would have been transferred to the new sim. You should not have two different numbers. As said by the others, please call Customer Service in the morning.

I DO NOT WORK FOR O2



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