Solved: Re: O2 WiFi app not showing in the Google Play Sto... - Page 2

Mandeep3_7 · ‎09-12-2015

Hi everyone.

I have got an odd issue whereby I cannot see the O2 WiFi app in the Google Play Store or the MyO2 app (under More from O2/Apps/WiFi)?

I click "Get The App" and I ONLY get the options for Iphone and Windows Phone to install. NOT Android?

Any ideas why?

It's not showing on the Google Play Store which is where I downloaded this app from last time.

I have contacted O2 enough times this week only to be told different things.

Is the app off-line for maintenance?

The last thing I was told an hour ago is that the MyO2 app was down and they could not help me.

I need to take my phone to an O2 shop to speak to a Guru/expert.

My phone is the Galaxy Alpha SM-G850F.

Any ideas what's going on here please?

This is driving me crazy.

Thanks!

Mandeep

MI5 · ‎20-12-2015

I'm sure it was Toby who said is what being updated for the issue with it not detecting Android 6.0 devices.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Mandeep3_7 · ‎20-12-2015

Thanks MI5.

Can Toby confirm that this is indeed the case? As all this waiting is frustrating.

Can't o2 officially say something?

Thanks.

MI5 · ‎20-12-2015

I'll tag @Toby so he sees this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Mandeep3_7 · ‎20-12-2015

Cheers for all your help MI5. Much appreciated. Hope @Toby can help with this matter.

Toby · ‎23-12-2015

Hi @Mandeep3_7,

I shall see what info I can retrieve for you!

Fancy writing a great device review or O2 forum guide? Send me a message!

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Mandeep3_7 · ‎23-12-2015

Hi @Toby,

Good afternoon.

Thanks a lot.

Much appreciated.

Mandeep

Toby · ‎23-12-2015

Hi Mandeep,

The app is currently being worked on as part of a maintenance check, so is not currently available. We aim to bring it back to the store in early January. I shall try and let you know asap! Hope that helps

Toby

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Mandeep3_7 · ‎02-01-2016

@Toby

Popping back again to ask if there's any updates to this yet please?

January's started.

Fingers crossed that you or someone can give me some good news.

Thanks.

Mandeep

MI5 · ‎02-01-2016

It's just another thing that's taking forever to fix......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎02-01-2016

@MI5 wrote:
It's just another thing that's taking forever to fix......

Indeed...Lets hope O2 have made a new years resolution to fix all these issues....:smileysad:

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