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O2 WiFi app not showing in the Google Play Store or the MyO2 app?

Mandeep3_7
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Hi everyone.

I have got an odd issue whereby I cannot see the O2 WiFi app in the Google Play Store or the MyO2 app (under More from O2/Apps/WiFi)?

I click "Get The App" and I ONLY get the options for Iphone and Windows Phone to install. NOT Android?

 

Any ideas why?

 

It's not showing on the Google Play Store which is where I downloaded this app from last time.

I have contacted O2 enough times this week only to be told different things.

Is the app off-line for maintenance?

The last thing I was told an hour ago is that the MyO2 app was down and they could not help me.

I need to take my phone to an O2 shop to speak to a Guru/expert.

My phone is the Galaxy Alpha SM-G850F.

Any ideas what's going on here please?

 

This is driving me crazy.

 

Thanks!

Mandeep

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MI5
Level 94: Supreme
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Nice to be optimistic !
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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The web team and app developers should be out there looking for new jobs as we speak....

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Toby
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Hi @Mandeep3_7,

Sorry for the delay with this! Let me ask the rest of the team.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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Mandeep3_7
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@Toby

Thanks again.

 

Much appreciated.

slight_smile

Mandeep

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Anonymous
Not applicable

Hey Toby!

 

Thank you for theupdate! I have to admit it is really weird there is no mention of the app's takedown for 6.0 users, Maybe falg it up so everyone is aware? On another note I really look forward to hearing of the app's update, any news?

 

Thanks!

 

Marc

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Mandeep3_7
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3 weeks later, there's still no sign of this app back in the Google Play Store, no updates from o2, and no updates on this post?

 

When will this app come back?

 

January 2025?

 

@Toby - what's happening mate?

 

Please get this sorted; this has gone beyond January and now we're nearly into February.

 

Shocked

 

Mandeep

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jonsie
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Toby
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Hi @Mandeep3_7 and @jonsie,

 

I shall see what I can find out!

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 28 of 28
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