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O2 WiFi app not showing in the Google Play Store or the MyO2 app?

Mandeep3_7
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Hi everyone.

I have got an odd issue whereby I cannot see the O2 WiFi app in the Google Play Store or the MyO2 app (under More from O2/Apps/WiFi)?

I click "Get The App" and I ONLY get the options for Iphone and Windows Phone to install. NOT Android?

 

Any ideas why?

 

It's not showing on the Google Play Store which is where I downloaded this app from last time.

I have contacted O2 enough times this week only to be told different things.

Is the app off-line for maintenance?

The last thing I was told an hour ago is that the MyO2 app was down and they could not help me.

I need to take my phone to an O2 shop to speak to a Guru/expert.

My phone is the Galaxy Alpha SM-G850F.

Any ideas what's going on here please?

 

This is driving me crazy.

 

Thanks!

Mandeep

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MI5
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No idea, sorry, but it's been over a week already so cant imagine it would be too much longer mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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Mandeep3_7
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o2 wifi app screen - o2 page.jpg

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MI5
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The WiFi app has been taken down for a short while to update it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Mandeep3_7
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Thanks MI5. No one from O2 said that to me at all. Any ideas how long it will be offline for?
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MI5
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No idea, sorry, but it's been over a week already so cant imagine it would be too much longer mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Mandeep3_7
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Okay thanks a lot MI5. Your answer is really helpful. Far better than what I have heard all day. Let's hope O2 hurry up and get it sorted soon.
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MI5
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Fingers crossed 😊
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Mandeep3_7
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Hi MI5

 

Still waiting. No joy. No luck.

I called o2 the other day - I was told that I would get a call back from someone and lo and behold, I did get a call back.

 

The new is that the o2 wfi app is indeed offline and it could be up to 28 days before it comes back. 

Not a happy chappy.

Shocked Shocked slight_frown slight_frown

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MI5
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That's bad news mate...
I can't imagine why it's taking so long.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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So is the app being updated or completely rewritten.....can't think why it's taking so long!

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