O2 WiFi app not showing in the Google Play Store or the MyO2 app?

[Mandeep3_7]

Hi everyone.

I have got an odd issue whereby I cannot see the O2 WiFi app in the Google Play Store or the MyO2 app (under More from O2/Apps/WiFi)?

I click "Get The App" and I ONLY get the options for Iphone and Windows Phone to install. NOT Android?

Any ideas why?

It's not showing on the Google Play Store which is where I downloaded this app from last time.

I have contacted O2 enough times this week only to be told different things.

Is the app off-line for maintenance?

The last thing I was told an hour ago is that the MyO2 app was down and they could not help me.

I need to take my phone to an O2 shop to speak to a Guru/expert.

My phone is the Galaxy Alpha SM-G850F.

Any ideas what's going on here please?

This is driving me crazy.

Thanks!

Mandeep

[Mandeep3_7]

[MI5]

The WiFi app has been taken down for a short while to update it.

[Mandeep3_7]

Thanks MI5. No one from O2 said that to me at all. Any ideas how long it will be offline for?

[MI5 · Accepted solution]

No idea, sorry, but it's been over a week already so cant imagine it would be too much longer mate.

[Mandeep3_7]

Okay thanks a lot MI5. Your answer is really helpful. Far better than what I have heard all day. Let's hope O2 hurry up and get it sorted soon.

[MI5]

Fingers crossed 😊

[Mandeep3_7]

Hi MI5

Still waiting. No joy. No luck.

I called o2 the other day - I was told that I would get a call back from someone and lo and behold, I did get a call back.

The new is that the o2 wfi app is indeed offline and it could be up to 28 days before it comes back. 

Not a happy chappy.

   

[MI5]

That's bad news mate...
I can't imagine why it's taking so long.....

[jonsie]

So is the app being updated or completely rewritten.....can't think why it's taking so long!