03-09-2016 12:36 - edited 03-09-2016 12:40
I've just had the phone call from O2 giving me the following options
1 Return my Note 7 and take another phone on my upgrade - not interested.
2 Return the note 7 and use another phone until Samsung can replace it.
3 Keep the Note 7 until Samsung can replace it - Not O2 recomended but my choice.
on 03-09-2016 12:56
Re contacting Samsung...I posted this earlier on another thread.
"In the UK some British networks were running promotional deals where pre-order customers could get devices early, and so some are already in the wild and will need to be replaced. For more information, Samsung directs UK customers to its customer service line at 0330 7261000.
on 03-09-2016 13:02
I definitely agree that Samsung should be the first port of call. Even though you bought the phone from O2, Samsung would be best placed to give a time frame for replacements.
@Anonymous I'm not sure if keeping it is a wise choice. I said this to an earlier poster, if you choose to keep the phone until a replacement is available and it explodes in the meantime, what are your options then? If Samsung or O2 say they won't replace it because you were warned, you could be out of pocket for a very expensive device. Just something to consider.
04-09-2016 08:33 - edited 04-09-2016 08:36
Copy and pasted from the 'official' O2 thread after I had spoken to Samsung directly.
"Right, update for everyone.
Spoke to a lovely lady at Samsung on their support line who said I can get a replacement directly from them even though I upgraded through O2.
I can continue to use my phone as normal (with some common sense ie. don't leave it charging all night long) as currently there are no reported issues in the UK.
She took my details down and informed me that Samsung will be in touch with me in roughly 7 days to let me know what the situation is and how replacement devices will be issued.
Whether this means I still have to send mine back first or whether it's collected and replaced at the same time I don't know but it's a darn sight better than the O2 situation of returning my phone and not having a phone for an unknown period of time.
My advice to owners, speak to Samsung directly and get a replacement (if you want to keep the Note 7) directly from them."
I have no problem in replacing a faulty phone, what I do have an issue with is being without a phone for a considerable period of time which is what O2 can't seem to grasp.Luckily Samsung seem on the ball.
on 04-09-2016 09:04
Glad to hear you've got a definitive answer @Anonymous. As said before, in situations like this, which are thankfully rare, it's always best to get your information and advice direct from the manufacturer. Please come back and update us when there is any progress with the issue.
on 04-09-2016 09:07
on 04-09-2016 09:07
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 04-09-2016 09:54
Sad though this Note 7 overheating problem is...Samsung have been open, honest and appear to be acting swiftly to help their customers. Good for them...
Yes very refreshing