Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Android

Reply
Highlighted
Anonymous
Posts: 0

Re: Note 7 Return Question

[ Edited ]

I've just had the phone call from O2 giving me the following options

1 Return my Note 7 and take another phone on my upgrade - not interested.

2 Return the note 7 and use another phone until Samsung can replace it.

3 Keep the Note 7 until Samsung can replace it - Not O2 recomended but my choice.

Highlighted
Posts: 13,229
Topics: 80
Registered: ‎14-01-2014

Re: Note 7 Return Question

Myself I would get that info from Samsung.
Telephone conversations are not all recorded..



Highlighted
Posts: 79,282
Topics: 707
Registered: ‎14-01-2013

Re: Note 7 Return Question

Re contacting Samsung...I posted this earlier on another thread.

"In the UK some British networks were running promotional deals where pre-order customers could get devices early, and so some are already in the wild and will need to be replaced. For more information, Samsung directs UK customers to its customer service line at 0330 7261000.

http://www.androidcentral.com/has-my-galaxy-note-7-been-recalled

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 64: Magistrate
Posts: 13,468
Registered: ‎31-03-2010

Re: Note 7 Return Question

I definitely agree that Samsung should be the first port of call. Even though you bought the phone from O2, Samsung would be best placed to give a time frame for replacements. 

@Anonymous I'm not sure if keeping it is a wise choice. I said this to an earlier poster, if you choose to keep the phone until a replacement is available and it explodes in the meantime, what are your options then? If Samsung or O2 say they won't replace it because you were warned, you could be out of pocket for a very expensive device. Just something to consider.

I DO NOT WORK FOR O2



Funniest-Thread
Highlighted
Anonymous
Posts: 0

Re: Note 7 Return Question

[ Edited ]

Copy and pasted from the 'official' O2 thread after I had spoken to Samsung directly.

 

"Right, update for everyone.

 

Spoke to a lovely lady at Samsung on their support line who said I can get a replacement directly from them even though I upgraded through O2.

 

I can continue to use my phone as normal (with some common sense ie. don't leave it charging all night long) as currently there are no reported issues in the UK.

 

She took my details down and informed me that Samsung will be in touch with me in roughly 7 days to let me know what the situation is and how replacement devices will be issued.

 

Whether this means I still have to send mine back first or whether it's collected and replaced at the same time I don't know but it's a darn sight better than the O2 situation of returning my phone and not having a phone for an unknown period of time.

 

My advice to owners, speak to Samsung directly and get a replacement (if you want to keep the Note 7) directly from them."

 

I have no problem in replacing a faulty phone, what I do have an issue with is being without a phone for a considerable period of time which is what O2 can't seem to grasp.Luckily Samsung seem on the ball.

Highlighted
Level 64: Magistrate
Posts: 13,468
Registered: ‎31-03-2010

Re: Note 7 Return Question

Glad to hear you've got a definitive answer @Anonymous. As said before, in situations like this, which are thankfully rare, it's always best to get your information and advice direct from the manufacturer. Please come back and update us when there is any progress with the issue.

I DO NOT WORK FOR O2



Funniest-Thread
Highlighted
Posts: 75,335
Topics: 559
Solutions: 3,481
Registered: ‎04-01-2009

Re: Note 7 Return Question

Let us know please of any further communication with Samsung and o2. Hope all goes well for you.
Highlighted
Posts: 94,658
Topics: 543
Solutions: 12,024
Registered: ‎04-04-2012

Re: Note 7 Return Question

I had every faith in Samsung to be sensible about this.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 79,282
Topics: 707
Registered: ‎14-01-2013

Re: Note 7 Return Question

Sad though this Note 7 overheating problem is...Samsung have been open, honest and appear to be acting swiftly to help their customers. Good for them...

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 75,335
Topics: 559
Solutions: 3,481
Registered: ‎04-01-2009

Re: Note 7 Return Question


@Cleoriff wrote:

Sad though this Note 7 overheating problem is...Samsung have been open, honest and appear to be acting swiftly to help their customers. Good for them...


Yes very refreshing