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Note 20 Ultra awful echo on calls

HK
Level 1: Joiner
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I've had my Galaxy Note Ultra for a few days. When on a call, the person on the other end gets an echo so bad we can't have a conversation. I've tried a few fixes suggested on other forums but they've not worked. I think I may have to return the phone. Its no good to me if I can't make calls! 

 

Anyone have any ideas?

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Bambino
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@HK Contact Samsung support before you do anything else: Product Help & Support | Samsung United Kingdom

I DO NOT WORK FOR O2



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MI5
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@HK 

If your phone has a cover on or if it’s in a case, try removing it. 
Is it the same if you try on loudspeaker?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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TheresaV
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Hi @HK did you find out what the issue was?

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