Welcome to the O2 Community

Has your question already been answered? See the community FAQ's


Level 1: Joiner
Posts: 2
Registered: ‎27-04-2019

Receipt to unblock Apple ID

Someone hacked my apple id and I had to block it. In order to return access to the phone, Apple asks for a check to confirm the purchase.

The phone was purchased from O2 in February 2018. Unlocked and SIM-Free. Can I somehow contact the seller and ask to send a copy of receipt. For example by email. Unfortunately, I live in Belarus and I can not use the chat or directly call.
There is no purchase information in the My O2 account, I created new it to ask this question.
I can provide any additional information about phone.
Posts: 115,827
Topics: 571
Solutions: 15,923
Registered: ‎04-04-2012

Re: Receipt to unblock Apple ID

@zanyblablablany this isn't o2 customer services so we can't help.

See ways to contact O2 here https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201413#M2924...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 70: Enigma
Posts: 16,938
Registered: ‎31-03-2010

Re: Receipt to unblock Apple ID

[ Edited ]

@zanyblablablany  You can call O2 customer service directly from any phone anywhere on +44800 032 1402. If you have Skype, that's a good way to make the call.


Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Receipt to unblock Apple ID

Hi @zanyblablablany, and sorry to hear about your recent phone troubles worried 


Did you get a chance to contact customer service, with the advice above? If you need some more help, please give us a shout and we'll see what we can do!



Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register? Smiley Happy

Level 1: Joiner
Posts: 2
Registered: ‎27-04-2019

Re: Receipt to unblock Apple ID

Thanks for trying to help. I asked O2 manager through facebook page they said they couldn't provide that data. Only direct seller could provide this receipt through o2 account which I haven't. So thank you, but it seems like a deadend.