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Level 1: Joiner
Posts: 2
Registered: ‎27-04-2019

Receipt to unblock Apple ID

Someone hacked my apple id and I had to block it. In order to return access to the phone, Apple asks for a check to confirm the purchase.

The phone was purchased from O2 in February 2018. Unlocked and SIM-Free. Can I somehow contact the seller and ask to send a copy of receipt. For example by email. Unfortunately, I live in Belarus and I can not use the chat or directly call.
There is no purchase information in the My O2 account, I created new it to ask this question.
 
I can provide any additional information about phone.
 
Posts: 88,257
Topics: 532
Solutions: 11,435
Registered: ‎04-04-2012

Re: Receipt to unblock Apple ID

@zanyblablablany this isn't o2 customer services so we can't help.

See ways to contact O2 here https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201413#M2924...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 63: Greatness Assured
Posts: 12,586
Registered: ‎31-03-2010

Re: Receipt to unblock Apple ID

[ Edited ]

@zanyblablablany  You can call O2 customer service directly from any phone anywhere on +44800 032 1402. If you have Skype, that's a good way to make the call.

I DO NOT WORK FOR O2

Community Manager
Posts: 5,403
Registered: ‎18-04-2018

Re: Receipt to unblock Apple ID

Hi @zanyblablablany, and sorry to hear about your recent phone troubles worried 

 

Did you get a chance to contact customer service, with the advice above? If you need some more help, please give us a shout and we'll see what we can do!

 

 

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Level 1: Joiner
Posts: 2
Registered: ‎27-04-2019

Re: Receipt to unblock Apple ID

Thanks for trying to help. I asked O2 manager through facebook page they said they couldn't provide that data. Only direct seller could provide this receipt through o2 account which I haven't. So thank you, but it seems like a deadend.