i phone

[Anonymous]

I need to unblock an old phone to re use it again, and ive taken into Apple and they say

i need confirmation that it was mine originally.

Keith Chandiram  [number removed]  [number removed]

The phone no in question is [number removed] which is my daughters current mobile no, but

she now has a new phone and i need her old one to be enabled.

[Cleoriff]

Hi @Anonymous you need to remove your phone numbers as this is an open forum.

Re the old iphone. Have you got any receipts?

[MI5 · Accepted solution]

@Anonymous

This isn't customer service so please remove all personal details. 

Comtact details for customer service here http://www.o2.co.uk/contactus

[jonsie]

Unlock help here.... 

https://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-c...

@Anonymous 12 this is a public forum with no input from O2 so please remove your personal details to prevent being spammed. 

[MI5]

Unlock or unblock?

[Anonymous]

It was a contract phone from approx 2 and a half years ago and my daughter cant remember what her password on her hotmail account was at the time.

So the only way i can reset it is with your authorisation and then i  need to go to Apple to have it cleared.

[Anonymous]

The reason why my numbers are on there is beacuase o2 make it impossible for customers to contact you

over the phone.

[MI5]

You'll need to ask o2 for proof of ownership to take to Apple then.
As said, we aren't customer service and anyone can see your details on here so it's not secure.

[Anonymous]

have you called apple customer services? this happned to me i called them and they took me through a step by step guide over the phone whilst my said handset was connected to i-Tunes.... 

[Marjo]

Hey @Anonymous, welcome to the forum! Let us know how you get on and if you managed to find proof of ownership in the end.

Thanks guys for the help @Anonymous, @MI5, @jonsie, @Cleoriff!