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Not receiving texts from EE users

Anonymous
Not applicable

on ‎28-03-2016 22:24

on ‎28-03-2016 22:24

Since I have had my sim swapped onto a newer contract, I've not been able to receive texts from people on EE. I can receive calls from them. I can receive texts from O2 users, possibly other networks, but definitely not EE. One of the EE users has checked on their end and there isn't anything they can see or that EE can see is wrong and they are receiving my texts fine. Any ideas?

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Anonymous
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‎29-03-2016 13:47 - edited ‎29-03-2016 14:42

‎29-03-2016 13:47 - edited ‎29-03-2016 14:42

I followed the steps you gave.
Deleting my account and messages in the TUGO app didnt make the texts come through. I then went on to o2 chat and got them to delete my account where they told me their was already a note on my account asking them to delete the TUGO account at 11.30am today. Im guessing people are fixing the issue in the background.

Half an hour later a few text messages popped up on my phone from my EE friends. Out of the 3 EE friends, one I can receive and send texts to and the other two can receive my texts but Im not getting theirs.

 

UPDATE --- since posting all the older texts from over the weekend have started coming through slowly.

 

Thanks for the advice.

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jonsie
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on ‎29-03-2016 15:01

on ‎29-03-2016 15:01

I'm having no issues with TuGo but iots definitely the cause of the problem especially for people upgrading or changing tariff. I'm guessing there will be an update pushed out very soon.

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Martin-O2
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on ‎29-03-2016 16:35

on ‎29-03-2016 16:35

@Smudgey21 @Anonymous Good to hear your both receiving text messages again. Thanks for your feedback on this issue so far. 

 

If anyone else is still having issues please post in the thread and I'll pass it on to the team looking into this. 

 

Cheers! 

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Anonymous
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In response to Martin-O2

on ‎29-03-2016 18:50

on ‎29-03-2016 18:50

Yeah mine is working like normal again. Thanks for the help.

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MI5
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on ‎29-03-2016 19:02

on ‎29-03-2016 19:02

Hopefully we will get an app update soon so we can go back to using it.
It still amazes me that the customers are the Guinea pigs for the updates!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎30-03-2016 09:24

on ‎30-03-2016 09:24

@MI5 wrote:
Hopefully we will get an app update soon so we can go back to using it.
It still amazes me that the customers are the Guinea pigs for the updates!

I've updated the team with all the current info. I'll post an update once I have further information. wink

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
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