Solved: Text received

janlea6 · ‎21-09-2023

Got following text

Hello. Your minimum contract term ends on **Personal info**23. Your monthly plan will remain at £14.40*.
You can choose to stay on the same tariff, move to another one, or switch to another provider.
For more information and some tariffs to consider: http://v.o2.co.uk/G4A1t9B6
*+RPI + 3.9%. Terms apply.

This can be ignored and my plan will be exactly as before yes ? Anyone else had this.

Nightmare to try and get through to customer service in uk.

MI5 · ‎21-09-2023

@janlea6

If you do nothing you will continue as you are on a rolling 30 day contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-09-2023

@janlea6

If you do nothing you will continue as you are on a rolling 30 day contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

janlea6 · ‎21-09-2023

Thanks a lot ....I'm afraid these texts often are confusing way they worded and never any chance to speak to actual human at o2 its poor service for customers

MI5 · ‎21-09-2023

Welcome @janlea6

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

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