No service

[Anonymous]

I bought a refurbished s4 mini about 5 weeks ago. I had a s3 mini which the police have got with the same number. My s3 was great. I got a sum only tariff and have sent about 5 texts and used 2 minutes. Internet okay.
I get no service or not registered on network. On the status it says I'm disconnected and no network state.
I have no other phone to try the sum card in but gave tried other sums on other networks in my phone and they work fine!!!!.
I've made 9 calls and been on online chat umpteen times. Is it time to sack 02 off???

[Anonymous]

I forgot too mention that I've done a factory reset and that 02 are now say in a phone mast near me is down. For 5 weeks?????

[adamtemp64]

Follow this guide https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-e...

if it is a local mast issue o2 will not comment on fix dates etc but you can sign up for updates when it is fixed

[MI5]

Does everything work OK in a different area?

[Cleoriff]

@Anonymous You say the police have your S3 mini. Was the phone reported stolen ? Just wondering if there was a block put on your account at some point?

[jonsie]

It sounds as though there is a block on the account or you haven't transferred your number and have a blank sim.

[Bambino]

Definitely sounds as if it's what @Cleoriff and @jonsie have suggested.

[Curr946]

that what it sounds like to me

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@Cleoriff wrote:

@Anonymous You say the police have your S3 mini. Was the phone reported stolen ? Just wondering if there was a block put on your account at some point?

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[MI5]

The initial post is so confusing I wasn't sure if the new phone had been used successfully at all?
In addition to this, during one of the 9+ calls / chats to CS you would think one of the advisors would have spotted a block on the account!

[jonsie]

You would have thought so wouldn't you. ..