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New phone not registering on network

Anonymous
Not applicable

Hi, I bought a new Samsung S4 mini about 2 weeks ago as an upgrade. I did the standard swapping of the sims, however whilst the new sim is working in a old phone, it isn't working in my new one as messages aren't being sent and I can't make phonecalls. Does anyone know what the problem is?

Thanks!!

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MI5
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Hopefully have better luck with the replacement.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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