My new phone is getting so hot

Barf10 · ‎08-06-2020

Hi,My new Galaxy S20 Ultra is getting so hot in my hand that after 1 hours use,my hand took over 4 hours to cease the burning and tingling sensations!!

Now my right hand has become so sensitive to the phone it starts with the sensations straight away on use and after only 5 days i find it difficult handling the phone at all.

Any help or suggestions would be appreciated as i have never experienced anything as bad as this with a phone!!!???

MI5 · ‎08-06-2020

@Barf10

If it's that hot it's faulty so return it to O2 for exchange.

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎08-06-2020

@Barf10

It sounds faulty. Give O2 a call and see if they will change it.

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jezza1234 · ‎08-06-2020

It sounds like a faulty unit it if its getting that hot.

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