Solved: Re: Messaging isn't responding - Page 2

Anonymous · ‎23-08-2017

A

MI5 · ‎23-08-2017

What phone do you have?

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Anonymous · ‎23-08-2017

I'm not certain but it may have stopped working after I've received a text....not sure.

Anonymous · ‎23-08-2017

I have a Sony Xperia Premium

Anonymous · ‎23-08-2017

Managed to get the messaging app working again but had to send a txt from my phone to myself. This got it working earlier but when someone else txt me it stopped working again. Weird?? Shall see wot happens when someone else texts me.

MI5 · ‎23-08-2017

Try changing your default message app to google hangouts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-08-2017

Okies. I'll probs pop into the O2 shop tomorrow, I'm not very technical. Thanks for your help tho.

jonsie · ‎23-08-2017

You need to back up your phone in case you need to do a factory reset. Even if you don't need to reset it's a good idea to regularly back up your photos etc.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

pgn · ‎23-08-2017

@MI5 Is Google Hangouts now on the way out? Next update for the OP3T will uninstall Hangouts because Google have something "better"...

Links to O2 Social Media Team here

MI5 · ‎23-08-2017

No idea tbh as I never use it but the process of choosing a different message app can sometimes kick the stock one into life.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MercedesS · ‎24-08-2017

Hello @Anonymous, welcome to the O2 community!

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