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LG K4

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Tottenham1
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on ‎15-04-2018 15:20

on ‎15-04-2018 15:20

 My 2 month old LG K4 (2017 version), battery is not charging, instead battery icon displays "incorrect battery, please insert correct battery" ?????

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Cleoriff
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on ‎16-04-2018 07:14

on ‎16-04-2018 07:14

@Tottenham1According to the LG forum this is quite a common issue

You might want to try turning the phone off,  removing the battery, cleaning and reinserting. Power on and see if that helps at all.

Also check your charger is working correctly.

More help here http://rustyni.com/lg-k4-lte-wont-charge/

Veritas Numquam Perit

Girl in a jacket

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MI5
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‎15-04-2018 15:25 - edited ‎15-04-2018 15:27

‎15-04-2018 15:25 - edited ‎15-04-2018 15:27

I'd contact LG for help and repair under warranty if required.

http://www.lg.com/uk/support/contact/telephone

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎15-04-2018 15:30

on ‎15-04-2018 15:30

Where did you get the phone from? Is it brand new?

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Cleoriff
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on ‎16-04-2018 07:14

on ‎16-04-2018 07:14

@Tottenham1According to the LG forum this is quite a common issue

You might want to try turning the phone off,  removing the battery, cleaning and reinserting. Power on and see if that helps at all.

Also check your charger is working correctly.

More help here http://rustyni.com/lg-k4-lte-wont-charge/

Veritas Numquam Perit

Girl in a jacket
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Martin-O2
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on ‎17-04-2018 16:47

on ‎17-04-2018 16:47

Hey @Tottenham1 is there any update on your situation? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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