cancel
Showing results for 
Search instead for 
Did you mean: 

LG G7 Network Locked - Unlatching code doesn't work

HelpNickOut
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello!

 

I've already switched off of O2 to another network and my phone with the new sim says "network locked" up the top. I've made an unlatching request and used the code that was provided in the "network lock" screen which is the only one that allows input from the menu. The code doesn't work.

 

I've contacted O2 and they have said they have to "contact the manufacturer" but thats taken over a week now and each time I contact them for an update they tell me to "contact them again if I have not heard back in the given timeframe" (timeframe was never defined).

 

I've not had a working phone number for over a week now and I'm getting frustrated and I'm seeing similar threads but no clear resolution for this. Whats the best next step? Because I already moved away from O2 the only thing I'll be getting from them is a hefty bill to pay off the last of my device, doesn't feel like this is getting anywhere.

 

Any help would be massively appreciated!

Message 1 of 17
1,889 Views
16 REPLIES 16

MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

Maybe @O2Lisa can help?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 17
1,571 Views

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@HelpNickOut 

I will ask one of our account advisors to help you. @O2Lisa  are you able to assist @HelpNickOut please?

Veritas Numquam Perit

Girl in a jacket
Message 3 of 17
1,570 Views

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Snap @MI5  yahoo

Veritas Numquam Perit

Girl in a jacket
Message 4 of 17
1,568 Views

MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 17
1,566 Views

O2Lisa
  • 996 Posts
  • 0 Topics
  • 32 Solutions
Registered:

Morning, thanks for the tags @MI5 & @Cleoriff smiling

I'll message you privately @HelpNickOut so we can get this looked in to for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 6 of 17
1,566 Views

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Thanks @O2Lisa . We wouldn't dream of letting you have a morning off. rofl

Veritas Numquam Perit

Girl in a jacket
Message 7 of 17
1,553 Views

MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

Thanks @O2Lisa thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 17
1,550 Views

O2Lisa
  • 996 Posts
  • 0 Topics
  • 32 Solutions
Registered:

joy just the way I like it @Cleoriff smiling

At least it's Friday thoughyahoo

 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 9 of 17
1,548 Views

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@O2Lisa wrote:

joy just the way I like it @Cleoriff smiling

At least it's Friday thoughyahoo

 


TGIF @O2Lisa rofl

Veritas Numquam Perit

Girl in a jacket
Message 10 of 17
1,545 Views