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sim network pin blocked o2

RoxyandDoug
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@Martin-O2 hello, 

 

I've been struggling to use a virgin mobile sim on an old Samsung A5 device (which is an old o2 contract). 

 

I've seen others have had similar issues - is anyone able to help please. 

 

I have the message "SIM network blocked. Enter SIM network PUK."

 

I've tried all sorts of unlatching codes and PUK codes but keeps saying unsuccessful. This has been ongoing for about 4 weeks now

 

Please can anyone help? 

 

Many thanks

 

Roxy  

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Cleoriff
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@RoxyandDoug 

If it's an old phone it's probably locked. You need to follow the info in this guide

Guide: Unlocking an O2 phone to use a different SIM card 

If you have issues then contact O2

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

Veritas Numquam Perit

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RoxyandDoug
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Hi, thanks or getting in touch so quickly. 

 

I have tried this before but will give it another go. I've had unlatching codes, text messages and phone calls to try and get this resolved - feels a little bit the the twilight zone. 

 

I will try again with the form and hopefully this will work. 

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Cleoriff
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Best of luck @RoxyandDoug 👍

Veritas Numquam Perit

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RoxyandDoug
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Hello, unfortunately this hasn't worked - o2 sent me the same code as they had previously which comes back as unsuccessful. 

They are sending me an unlatching code?

Is there anything else I can try? 

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Cleoriff
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Deleted by me.

Veritas Numquam Perit

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MI5
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@RoxyandDoug 

You need a master unlock code.

@lewys-gp or @RafaC can help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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RoxyandDoug
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thank you. 

 

@lewys-gp and @RafaC - any help would be amazing! 

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lewys-gp
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Thanks both for your assistance with the OP, @Cleoriff @MI5 😊.

 

I've given you a private message about the code, @RoxyandDoug.

Community Manager for the O2 Community 🙂
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Iotimcuc
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Hi there, 

Please could you provide any assistance? I've got the same issue as R&D. I've contacted O2 customer services with no luck. How do I get the master code, please?

Many thanks

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