Unfreeze (MCK) code

[JollyZolly]

Hi,

I have requested a network unlock ('unlatching') code for my Samsung S6. It didn't seem to work as it just gives me the 'SIM Network Unlock Request Unsuccessful'. The phone is second hand so I don't know if it's been locked permanently (definitely not blacklisted, also it does work with an O2 sim).

Would it be possible to provide me with an unfreeze (MCK) code?

Thanks in advance

[Cleoriff]

@JollyZolly 

I'll ask our community manager to help you. @Martin-O2 are you able to assist @JollyZolly?

[JollyZolly]

Sorry but I need to bump this one. Any chance I could get some help with this please?

[Cleoriff]

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@JollyZolly wrote:

Sorry but I need to bump this one. Any chance I could get some help with this please?

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I'll tag our managers again @JollyZolly. @Martin-O2 @RafaC can you help please?

[RafaC]

Thanks for the tag @Cleoriff 

@JollyZolly I will message you privately to get more info.

[Cleoriff]

Thanks @RafaC x

[JollyZolly]

Problem solved! Many thanks to the lovely folks at the O2 Community forum!

[Cleoriff]

Excellent news @JollyZolly 👍