cancel
Showing results for 
Search instead for 
Did you mean: 

Wifi calling

Mattloft
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Samsung s20 plus just updated to ui version 3 and and android 11. Wifi calling has now stopped working amd disappeared from my phone
Message 1 of 4
1,026 Views
3 REPLIES 3

Bambino
Level 86: Prestigious
  • 24427 Posts
  • 1062 Topics
  • 3821 Solutions
Registered:

@Mattloft You probably need customer service to reactivate it for you. Below is the advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Other numbers available are here: Guide: Coronavirus Community Help and Support 

Because you're not buying anything, O2 won't consider your call important, so use the Upgrade, Lost/Stolen, or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 4
1,021 Views

jonsie
Level 94: Supreme
  • 95946 Posts
  • 612 Topics
  • 7141 Solutions
Registered:

Activate flight mode @Mattloft 

Remove sim and reboot phone

Insert sim while flight mode is still active Select wifi calling and switch off flight mode

Message 3 of 4
1,019 Views

MI5
Level 94: Supreme
  • 151955 Posts
  • 651 Topics
  • 28863 Solutions
Registered:

@Mattloft 

Turn off and remove sim.

Start phone and wait for it to fully boot up, then reinsert sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
993 Views