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LG G4
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‎23-01-2017 17:31 - edited ‎23-01-2017 21:08
Hi,
Anyone experienced problems with LG G4, where the phone won't start up, or gets to the LG Life is good screen and turns off? Tried to do a hard reset but, when I go to the option to erase all data, I press yes and the phone just freezes.
Its still in warranty, purchased on 7/6/2015, but any ideas welcome.
Cheers,
Prem
Solved! Go to Solution.

Re: LG G4
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on ‎23-01-2017 17:34
Unfortunately it's a dead motherboard and needs a new one - best to contact LG directly about this though http://www.lg.com/uk/support/contact/telephone
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)




Re: LG G4
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on ‎23-01-2017 17:37
Thanks for the quick reply, is the O2 repair no good? On the LG site, it says my warranty is only 1 year, but with O2 they say I'm covered for 2.
Re: LG G4
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on ‎23-01-2017 17:43
Do a search on here for Anovo (O2's repairers) and you will see some horror stories. As far as I'm aware, only Apple have a 12 month warranty these days.

Re: LG G4
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on ‎23-01-2017 17:52
You are covered with o2 for the length of your minimum term I believe but I wouldn't use their repair service to be honest
Re: LG G4
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on ‎23-01-2017 17:59
It's a well known manufacturing problem so you are covered for 6 years under EU law.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



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on ‎23-01-2017 18:00

Re: LG G4
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‎23-01-2017 18:13 - edited ‎23-01-2017 21:06
Thanks for the comments wish I posted this earlier, Returned the phone in store already, I now dread to think what will happen.
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on ‎23-01-2017 18:17

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



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on ‎23-01-2017 18:19