Solved: Re: LG G4

Anonymous · ‎23-01-2017

Hi,

Anyone experienced problems with LG G4, where the phone won't start up, or gets to the LG Life is good screen and turns off? Tried to do a hard reset but, when I go to the option to erase all data, I press yes and the phone just freezes.

Its still in warranty, purchased on 7/6/2015, but any ideas welcome.

Cheers,

Prem

MI5 · ‎23-01-2017

Yes, its a common G4/G5 problem
Unfortunately it's a dead motherboard and needs a new one - best to contact LG directly about this though http://www.lg.com/uk/support/contact/telephone

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MI5 · ‎23-01-2017

Yes, its a common G4/G5 problem
Unfortunately it's a dead motherboard and needs a new one - best to contact LG directly about this though http://www.lg.com/uk/support/contact/telephone

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-01-2017

Thanks for the quick reply, is the O2 repair no good? On the LG site, it says my warranty is only 1 year, but with O2 they say I'm covered for 2.

jonsie · ‎23-01-2017

Do a search on here for Anovo (O2's repairers) and you will see some horror stories. As far as I'm aware, only Apple have a 12 month warranty these days.

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Anonymous · ‎23-01-2017

You are covered with o2 for the length of your minimum term I believe but I wouldn't use their repair service to be honest

MI5 · ‎23-01-2017

Call LG and ask them.
It's a well known manufacturing problem so you are covered for 6 years under EU law.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎23-01-2017

Definitely use LG directly. ...You are within warranty so it's the best route to take...

Veritas Numquam Perit

Anonymous · ‎23-01-2017

Thanks for the comments wish I posted this earlier, Returned the phone in store already, I now dread to think what will happen.

MI5 · ‎23-01-2017

They'll prob send it back saying it's water damaged

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎23-01-2017

Best of luck with it then @Anonymous. Please let us know how you get on....

Veritas Numquam Perit

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