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Anonymous
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Accepted Solution

LG G4

[ Edited ]

Hi,

 

Anyone experienced problems with LG G4, where the phone won't start up, or gets to the LG Life is good screen and turns off? Tried to do a hard reset but, when I go to the option to erase all data, I press yes and the phone just freezes.

 

Its still in warranty, purchased on 7/6/2015, but any ideas welcome.

 

Cheers,

Prem

Posts: 88,572
Topics: 535
Solutions: 11,467
Registered: ‎04-04-2012

Re: LG G4

Yes, its a common G4/G5 problem
Unfortunately it's a dead motherboard and needs a new one - best to contact LG directly about this though http://www.lg.com/uk/support/contact/telephone
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: LG G4

Thanks for the quick reply, is the O2 repair no good? On the LG site, it says my warranty is only 1 year, but with O2 they say I'm covered for 2.

Posts: 70,377
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: LG G4

Do a search on here for Anovo (O2's repairers) and you will see some horror stories. As far as I'm aware, only Apple have a 12 month warranty these days.

Anonymous
Posts: 0

Re: LG G4

You are covered with o2 for the length of your minimum term I believe but I wouldn't use their repair service to be honest 

Posts: 88,572
Topics: 535
Solutions: 11,467
Registered: ‎04-04-2012

Re: LG G4

Call LG and ask them.
It's a well known manufacturing problem so you are covered for 6 years under EU law.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 73,341
Topics: 688
Registered: ‎14-01-2013

Re: LG G4

Definitely use LG directly. ...You are within warranty so it's the best route to take...

*The Game Is On*


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Anonymous
Posts: 0

Re: LG G4

[ Edited ]

Thanks for the comments wish I posted this earlier, Returned the phone in store already, I now dread to think what will happen.

Posts: 88,572
Topics: 535
Solutions: 11,467
Registered: ‎04-04-2012

Re: LG G4

They'll prob send it back saying it's water damaged Smiley Tongue
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 73,341
Topics: 688
Registered: ‎14-01-2013

Re: LG G4

Best of luck with it then @Anonymous. Please let us know how you get on....

*The Game Is On*