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Level 1: Joiner
Posts: 1
Registered: ‎08-07-2014

Incoming calls coming up as unknown

I recently upgraded to a samsung 8s + and since then whenever someone rings me it comes up unknown, i have even sat with another phone in my hand with show ID on and it still doesnt come up. 

Posts: 109,091
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Registered: ‎04-04-2012

Re: Incoming calls coming up as unknown

Most likely an account problem so give cs a call and ask them to check PLIST is enabled.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 93,108
Topics: 751
Registered: ‎14-01-2013

Re: Incoming calls coming up as unknown


@MI5 wrote:
Most likely an account problem so give cs a call and ask them to check PLIST is enabled.

At the risk of sounding even more dumb @MI5 what's PLIST? Confused

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Posts: 109,091
Topics: 561
Solutions: 14,438
Registered: ‎04-04-2012

Re: Incoming calls coming up as unknown

A network control that allows caller id to be transmitted.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 81,350
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Registered: ‎04-01-2009

Re: Incoming calls coming up as unknown

Anonymous
Posts: 0

Re: Incoming calls coming up as unknown

Even I’d never heard of that 

Former Staff
Posts: 1,192
Registered: ‎01-02-2017

Re: Incoming calls coming up as unknown

Hello @Tom8,

How are you doing? Did you find out why? 

I have an iPhone so I don't know so much about S8 sweat but, I google it and found that you, the problem can be the service provider - it's likely your caller display is not enabled at their end - or the link to your google account - you need google linked to your phone and then "sync contacts" and "clear cache". You can read O2 help page: Samsung Galaxy S8: O2 Gurus help guides you get started, and give you tips and advice to see if that helps. 

 

Please follow @MI5 advice and call customer services so they can help you with a full diagnostics and raise a case to investigate further if needed. Talk to a guru and they should be able to help you! And keep us posted! Wave

 

Let us know if there's something else we can do to help out. 

 

And thanks @MI5 for your explanation! We keep learning every day! 

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Posts: 93,108
Topics: 751
Registered: ‎14-01-2013

Re: Incoming calls coming up as unknown


@MI5 wrote:
A network control that allows caller id to be transmitted.

See?....I'm never afraid to ask....CatSmiley Tongue

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