
on 05-06-2017 21:56
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on 05-06-2017 21:56
Even after O2 customer service told to me to input **61*901*11*30# to increase ring time to 30 seconds before voicemail kicks in, and press call on my Samsung Galaxy S7, it did not work. A message states " connection problem or invalid MMI code". Please help. Thanks Keith
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on 08-06-2017 09:21
Hello @Anonymous
The technical team have been trying to find a general motive or cause for the issue, but it looks like the problem is complex, so please, if you are having issues with setting up or amending call diverts you need to call customer services so they can complete fault diagnostics and raise a case for it to be investigated, if needed. This isn’t something we can really do via the Community I’m afraid.
Talk to a guru and they should be able to help you!
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on 05-06-2017 22:06
It may be an o2 network issue ?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 05-06-2017 22:11
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on 05-06-2017 22:11
It's possibly looking that way....
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06-06-2017 10:31 - edited 06-06-2017 10:31
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06-06-2017 10:31 - edited 06-06-2017 10:31
Hello @Anonymous, @jonsie and @MI5, thanks for letting us know
We apologise for any inconvenience this has caused. We’ll look into the matter right now and post any updates as we get them.
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on 08-06-2017 09:21
Hello @Anonymous
The technical team have been trying to find a general motive or cause for the issue, but it looks like the problem is complex, so please, if you are having issues with setting up or amending call diverts you need to call customer services so they can complete fault diagnostics and raise a case for it to be investigated, if needed. This isn’t something we can really do via the Community I’m afraid.
Talk to a guru and they should be able to help you!
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on 28-01-2018 12:54
I'm currently having the same issue with trying to increase the amount of time to the maximum of 30 seconds (currently 'defaulted' at 20 seconds) before my incoming calls divert to Voicemail. It's been nearly 8 months since the last post in relation to this matter here . . . has any solution been arrived at yet please? Surely it can't be that 'complex' that a major provider like O2 hasn't solved it yet.
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on 28-01-2018 13:29
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on 28-01-2018 13:29
@AnonymousWe can only advise you to follow the advice above from @MercedesS. We have no further information to give.
I suppose you have read these help links?
https://community.o2.co.uk/t5/How-to-guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712
Veritas Numquam Perit
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on 28-01-2018 13:44
Hi Cleoriff,
Thanks for that, and I had indeed read the two help links that you kindly included . . . 'guess I'm just stuck with the 20 seconds/switching it on and off options along with everyone else then. It seems pretty unacceptable that O2 can't solve such a basic issue though, but "hey ho!"
Cheers!
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on 28-01-2018 15:04
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on 28-01-2018 15:04
@Anonymous wrote:Hi Cleoriff,
Thanks for that, and I had indeed read the two help links that you kindly included . . . 'guess I'm just stuck with the 20 seconds/switching it on and off options along with everyone else then. It seems pretty unacceptable that O2 can't solve such a basic issue though, but "hey ho!"
Cheers!
Just maybe you could try changing your ring tone and then try a reset of the ring tone length.
Text: “reset” or “RESET” to 802901.to reset your voicemail which may also sort out the availability of 30 seconds after but you will lose any stored voicemails.
You will then receive a text back which has a random 5 digit number. Then dial 901 – where you will be asked to enter the random 5 digit number from the text.
You'll then be asked to enter a new PIN. Anything between 4 and 10 digits can be used except for 8705.
I'm clutching at straws here....
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on 28-01-2018 16:47
Increase by. **61*901*11*30#

