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Honor 20 Lite Headphone Issue

EddieTwadds
Level 1: Joiner
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Hi. My 2 month old Honor 20 lite has a headphone jack problem. It won't play through my Skull Candy or JVC Gummy headphones but will play through my old Samsung headphones and my sons Skull Candy headphones. All the connectors are the same but playback through the headphones is inconsistent. Above know if this is a software issue or is my new phone broken?
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MI5
Level 94: Supreme
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@EddieTwadds 

The fact that some work ok would suggest the hardware is ok so I guess it's software or configuration related. 

Check the settings for the device when you plug in.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123814 Posts
  • 611 Topics
  • 20035 Solutions
Registered:

@EddieTwadds 

The fact that some work ok would suggest the hardware is ok so I guess it's software or configuration related. 

Check the settings for the device when you plug in.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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