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Cannot connect to wifi - Samsung Galaxy S10e

tony99
Level 1: Joiner
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‎21-09-2020 23:49

‎21-09-2020 23:49

I recently upgraded from a Samsung Galaxy S8. When I connect to o2 wifi the internet does not work. I had to download Firefox and navigate to the o2 wifi homepage each time and click 'connect'. Today it did not work. Google Chrome and Samsung Internet do nto work at all.

 

In 'My o2' I can see that my new device has been registered..

Please advise.

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MI5
Level 94: Supreme
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‎22-09-2020 06:42

‎22-09-2020 06:42

@tony99 

You'll need to call customer service to remove the Mac address of your old phone from your account.

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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‎29-09-2020 09:11

‎29-09-2020 09:11

Hi there @tony99 , how are you doing this week? It's been a while since you posted about your S10e and O2 wifi so hopefully you managed to get things working ok in the end. Let us know if you have any further questions anytime. :slight_smile:

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