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FAQs: Android devices

Hi all, welcome to the Android devices board! Here you can ask questions related to Android devices and get answers from other members of our Community. You can also post a review of your current Android device. If you're new and want to know more ab...

Marjo by Former Staff
  • 2 replies
  • 2 kudos

Resolved! Visiting USA

I will be visiting the USA for a month shortly (mostly around Oakland, CA) and am wondering which phone to use. I have a Motorola Moto E4 and a Moto G4. The E4 is a US model and the G4 is a UK model. As far as I understand it, the E4 does receive 4G ...

danco by Level 2: Apprentice
  • 5 replies
  • 0 kudos

Block phone

I accidentally blocked my phone while in China and now neither of my PUK numbers work. O2 inform me that it is now out of their hands and there's nothing they can do about it . Any one has any advice on that, they said I have to contact Samsung , I d...

Shanty by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! i'm not getting pop-up balance messages any more

I just swapped my sim into a new phone and I don't get the usual pop-up balance advice messages after calls any more. Its a Samsung J2 core with Android 8.1. Is there a setting I should change or have I perhaps changed something I should't have.

Imindors by Level 1: Joiner
  • 3 replies
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Resolved! Samsung Galaxy S10 WiFi calling.

I have placed an order through the O2 website for my new Galaxy S10.As I'm moving back to O2 from EE, I think I may have to use WiFi calling more as the coverage isn't as good but I'm fed up of various issues I've had while I've been with EE.The ques...


Hi there, i have ave sent several unlock forms to O2 and latest email yesterday is they have closed the case as I have sent too many. This has been ongoing now for several weeks and I have not been able to unlock the phone. what do you suggest as O2 ...

Resolved! Sony Experia L2 Black line on screen

Hi everyone,need advice or help.I bought my friend a Sony Experia L2 phone at the end of February and now it’s seems to have developed a fault.Theres a black line on the screen.I have the receipt and stuff.The phones has not been dropped looks like n...

Resolved! Samsung S8+ not working abroad

Hi, I have a Samsung S8+ with Andriod Pie, I have all the settings as far as I am aware right, as per instructions on the O2 website, and I have the time showing on my phone as local and home and an R above the bars, also have the data roaming on. Bu...

Gough63 by Level 1: Joiner
  • 4 replies
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Samsung J530F WiFi calling gone after latest O2 firmware OTA

Hi, Been having issues with a few Samsung J530F's (company) that no longer have the WiFi calling options after having an OTA update to the latest O2 firmware (Android 8.1) J530FXXU3BSA3 All handsets have the O2U csc code. WiFi calling is working on t...

Laird_A by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! test

I left three and switched to o2 on may 2018 not long after that I realised I wasn't receiving calls or texts from the three network all other networks we're fine I contacted o2 and explained this on numerous occasions and after back and forward conve...

Brian2 by Level 1: Joiner
  • 4 replies
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[Q&A] Wifi and 4G Calling on O2

Hey everyone, You may have seen our Software Updates Q&A here but if not, you should check it out – it’ll explain how our team handle software updates which will hopefully clear up confusion, frustration, and common incorrect assumptions. In this thr...

Chris_K by O2 Social Media Team
  • 3 replies
  • 0 kudos