Solved: HTC One Wifi Error

Anonymous · ‎22-11-2016

Since upgrading to 4.4.3 my HTC One's WiFi is broken.

Worked briefly then just stopped working all together!

Have tried, restarting, rebooting and resetting.

Have tried the old switch Airplane mode on/off.

Can't get to WiFi direct to rename the device as the option is greyed out.

Only thing I haven't tried is to update the software on the phone to 4.4.4 via a pc. (Not sure how to do this)

Any ideas would be greatfully received

Si

MI5 · ‎22-11-2016

Any official updates will come to your phone OTA (over the air) so the safest device is to only update with what is pushed out automatically.
Anyway, when you say "resetting" is this a full factory reset of the phone or just a reset of network settings?
A full phone reset should fix any update glitches such as the one you are experiencing.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jonsie · ‎22-11-2016

@MI5 is the one to advise you on this.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎22-11-2016

Any official updates will come to your phone OTA (over the air) so the safest device is to only update with what is pushed out automatically.
Anyway, when you say "resetting" is this a full factory reset of the phone or just a reset of network settings?
A full phone reset should fix any update glitches such as the one you are experiencing.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎29-11-2016

Hi @Anonymous did you manage to get the wifi working on your handset in the end?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

HTC One Wifi Error

Wifi calling on Samsung bought from Argos?

Forgotten pass code

Pixel 8a - Thoughts?

Lost stolen

VoLTE / 4G calling not available (Sony Xperia 1ii)