cancel
Showing results for 
Search instead for 
Did you mean: 

HTC One Wifi Error

Anonymous
Not applicable

Since upgrading to 4.4.3 my HTC One's WiFi is broken.

Worked briefly then just stopped working all together!

 

Have tried, restarting, rebooting and resetting.

Have tried the old switch Airplane mode on/off.

Can't get to WiFi direct to rename the device as the option is greyed out.

 

Only thing I haven't tried is to update the software on the phone to 4.4.4 via a pc. (Not sure how to do this)

 

Any ideas would be greatfully received slight_smile

 

Si

Message 1 of 4
2,153 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143452 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Any official updates will come to your phone OTA (over the air) so the safest device is to only update with what is pushed out automatically.
Anyway, when you say "resetting" is this a full factory reset of the phone or just a reset of network settings?
A full phone reset should fix any update glitches such as the one you are experiencing.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 3 of 4
2,146 Views
3 REPLIES 3

jonsie
Level 94: Supreme
  • 92929 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

MI5
Level 94: Supreme
  • 143452 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Any official updates will come to your phone OTA (over the air) so the safest device is to only update with what is pushed out automatically.
Anyway, when you say "resetting" is this a full factory reset of the phone or just a reset of network settings?
A full phone reset should fix any update glitches such as the one you are experiencing.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 4
2,147 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

Hi @Anonymous did you manage to get the wifi working on your handset in the end? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 4
2,069 Views