Going straight to voicemail

[Anonymous]

Have just got the galaxy s4 mini, sometimes when someone phones it is going straight to voicemail, the phone has a good signal, ,have tried phoning it from the house phone and it does the same straight to voicemail, does this for a while, then goes o.,k. again, any help would be appreciated.

[Anonymous]

Hi.

Check your service status to see if your masts are ok here http://status.o2.co.uk

Try turning it Off Via 1760 and then back on via 1750 if Your not using Tugo or Try dialling ##002#. This is the short code to cancel all diverts, including Voicemail 901.

You can lengthen the number of rings it takes for voicemail to kick in too.

You can lengthen the time to a max of 30 seconds by entering code :
**61*901*11*30# SEND
30 is the number of seconds you can do this in times of 05 seconds
05, 10, 15 etc.

SEND means call as in dialling the code

[Anonymous]

Does this work for the Galaxy s3 mini as that is what I have?

[Anonymous]

It works for the voicemail service provided by O2 on all phones.

[MI5 · Accepted solution]

As your issue is intermittent it is more likely to be a signal or sim card issue.
You can pop into any O2 shop and get a new sim card easily, whilst you wait.

[Anonymous]

Of course it's all guess work and we can only advise what it possibly could be.

If the remedies I suggest do not work then do think about swapping your SIM card which can take up to 24 hours to settle.

[Anonymous]

Have put the code in to extend the time to answer, about cancelling voicemail with the other code, how would I put it back on again if I decide to cancel it, and then want it back?

[Anonymous]

Voicemail help link.

http://www.o2.co.uk/help/phones-and-devices/setting-up-voicemail-901

The answer is in my first reply to you.

[MI5]

1750 turns on
1760 turns off

[Anonymous]

ok thanks for your help will try, what you said and may pop into the o2 shop tomorrow