Galaxy s4 mini sound problems

[Anonymous]

When I make a call to any number, I can't hear them and they can't hear me... Its only a week old and just started doing this yesterday.... Can anyone help me please.

[Anonymous]

Hi.


What does the service status say for your postcode or area.

http://status.o2.co.uk

Remove your sim and wipe it down which can help.

Switch to 2g in your settings which may help.

You can take it back if faulty within 14 working days of signing and receiving / picking the phone up from the shop for a replacement.
If it's hardware or software failure.

Before you do try a soft reset or possibly a hard reset to see if this cures it.

Do a back up first as a hard reset deletes data.

http://www.full-reset.com/samsung-galaxy-s4-mini-i9190-hard-reset.html

[Anonymous]

I have had this same issue 3 times (once with my first S4 and now twice with my second). Why can't anyone come up with a simple solution? It's clearly a software issue. Having done a hardware test (*#0*#) the receiver works fine. Why can't O2 or Samsung release an OTA update to tackle this? I'm getting fed up of being without my phone for 4 days at a time while it gets checked over. 

[MI5]

If it was a major firmware issue it would be fixed.
Are you on the latest firmware...?

There was an update recently which may help....?

[aldaweb]

Latest one was a couple of days ago.

Build number JDQ39.I9195XXUBMJ7

[Anonymous]

I updated my firmware right after the sound issue occurred on Sunday morning and it didn't solve anything. I'm about ready to give up on the S4 and/or O2, since they don't seem to know what the issue is. When I sent the phone back for repair, the repair note came back saying they had just updated the software (which never solved the issue for me) but when I spoke to tech support (twice) they couldn't walk me through what they did and instead want to take the phone away for 4 days again to solve the problem.

[MI5]

After 3 failed repair attempts they will replace the phone.
Might be best just to go through that process to get a new one.....

[Anonymous]

The phone has already been replaced once and I have had the same issue on both phones.

[MI5]

You've not got it in a case or got some screen protector on it have you?

[Anonymous]

Nope, no case or protective screen at all. I've tried removing the sim card, formatting the phone, updating the firmware, running soundabout, I've also gone through the test procedure and the receiver works fine in there (which indicates it's a signal/software issue and not a hardware problem).