Problems with promo code for Galaxy Buds2 Pro

[Katy_K83]

I bought Samsung galaxy s23 with Samsung galaxy Buds Pro2 for £1 on 6/09/23 and still haven't received discount code for it (nearly 60 days after purchasing)

[jonsie]

Tue 24/10/2023 23:17
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[Oxonian]

@Katy_K83 

Have you had any luck in resolving this ? If you are at the sixty-day point and you still haven't had your code, you might want to consider a complaint :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

The first link has a section headed Resolver. Several members of this forum have reported that Resolver has facilitated a satisfactory outcome to their complaint.  

Please keep us updated on developments. 

[Katy_K83]

Hi,

I am still waiting for O2 Customer Service  to resolve my issue.  I was asked to wait for another 14 days for discount code to arrive.  If nothing changes after that period of time I will make a formal complaint. 

Thank you for your reply 

[Katy_K83]

*still

[Oxonian]

@Katy_K83 

Please keep us updated on developments. 

[pgn]

@Katy_K83 - does the info in Guide: Gift with Purchase  help?

[Katy_K83]

Hi @pgn 

My problem is that I have not been sent discount code for £1 Samsung Galaxy Buds2Pro after 30 days of my purchase (6th September). I have been contacting O2 through MyO2 and their replies was always to wait and I will get the code. Still waiting...

[pgn]

The instruction in the guide is:

That means using Twitter or Facebook or Instagram, not MyO2 Chat - link below has the three options you need, pick one and use it. Otherwise call 202 - now, just after 8am, is a good time to do that, @Katy_K83 - good luck.

[Katy_K83]

Thank you @pgn. I did send message to O2 using Instagram. I hope my problem will be resolved this time.