Galaxy S5 - Lollipop upgrade stuck on "Starting apps"

[Anonymous]

Hi,

My S5 has been upgrading to Lollipop since 7:45 this morning (10:20 am now) - so over 2.5 hours.

It is a black screen with "Android is upgrading - Starting apps" shown and a spinning disc.

Has anyone had this before? Should I force a restart or just wait?

[Anonymous]

I think @MI5 or @jonsie are best placed to answer your question on this.

Please hang fire until they do.

[MI5 · Accepted solution]

Pull the battery and try to restart normally.
If it won't restart, boot into recovery mode (Hold Vol Up + Power until it boots) then choose factory reset and restart.

[jonsie]

Hopefully you have done a backup recently. As @MI5 says, a factory reset is the way to go here if a normal restart fails.

[MI5]

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@jonsie wrote:

Hopefully you have done a backup recently. 

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Too late now either way 😞

[jonsie]

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@MI5 wrote:

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@jonsie wrote:

Hopefully you have done a backup recently. 

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Too late now either way 😞

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I'm afraid so unless the battery pull works...:smileysad:

[Cleoriff]

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@MI5 wrote:

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@jonsie wrote:

Hopefully you have done a backup recently. 

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Too late now either way 😞

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Just to clarify (for me) is it 'too late' ...if the OP has not backed up before the upgrade started??

[Anonymous]

I believe so...

[Anonymous]

Thanks all. I'll go for battery pull.

I don't have a Samsung Kies backup as such. However, everything on my phone is "in the cloud" so nothing should be lost.

[Anonymous]

I hope this goes well for you. Not good losing data. 😞

Looking forward to a positive update.