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Galaxy S5 - Lollipop upgrade stuck on "Starting apps"

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Anonymous
Not applicable

on ‎03-02-2015 10:19

on ‎03-02-2015 10:19

Hi,

 

My S5 has been upgrading to Lollipop since 7:45 this morning (10:20 am now) - so over 2.5 hours.

 

It is a black screen with "Android is upgrading - Starting apps" shown and a spinning disc.

 

Has anyone had this before? Should I force a restart or just wait?

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Anonymous
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In response to Anonymous

on ‎03-02-2015 11:27

on ‎03-02-2015 11:27

Phew - it is back up OK without having to do a reset.

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Anonymous
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In response to Anonymous

on ‎03-02-2015 12:13

on ‎03-02-2015 12:13

Awesome news. 😄

Bet your relieved.
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jonsie
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In response to Anonymous
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on ‎03-02-2015 12:21

on ‎03-02-2015 12:21

Good to know slight_smile

....now about backing up....:smileywink:

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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MI5
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In response to jonsie
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on ‎03-02-2015 12:58

on ‎03-02-2015 12:58

Lucky boy wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎03-02-2015 13:08

on ‎03-02-2015 13:08

Thanks for the guidance folks. Cat Very Happy

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Anonymous
Not applicable
In response to Anonymous

on ‎05-02-2015 12:07

on ‎05-02-2015 12:07

Good to know everything is working fine @Anonymous
Welcome to the community and feel free to ask as many questions as you like slight_smile
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