Solved: Note 4 update has left play store unusable

Anonymous · ‎17-03-2016

After updating my os to a new version of lollipop (5.1.1) it has left the play store unusable. Showing it cant connect to server message? Anyone else have this problem

MI5 · ‎17-03-2016

After you reboot you should see a notification that you need to sign into Google and that play services needs an update before you can continue.

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Cleoriff · ‎17-03-2016

Have you tried deleting Play Store and reinstalling....or can't it actually be deleted?

Maybe @MI5 can advise?

Veritas Numquam Perit

Cleoriff · ‎17-03-2016

Or indeed any other android users.. @viridis or @jonsie? (Both have used the Note 4)

Veritas Numquam Perit

MI5 · ‎17-03-2016

Reboot the phone - it needs an update to Google play services first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎17-03-2016

yes a reboot andif necessaru uninstall updates in app settings for play store.

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MI5 · ‎17-03-2016

It's not actually anything to do with play store - that's a symptom, not the cause.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎17-03-2016

After you reboot you should see a notification that you need to sign into Google and that play services needs an update before you can continue.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎17-03-2016

@Cleoriff wrote:
or can't it actually be deleted?
Maybe @MI5 can advise?

No, not without root access.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎17-03-2016

@MI5 wrote:
@Cleoriff wrote:
or can't it actually be deleted?
Maybe @MI5 can advise?
No, not without root access.

Live and learn ...live and learn (slowly)

Veritas Numquam Perit

MI5 · ‎17-03-2016

Can't imagine why you'd want to either.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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