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Anonymous · ‎25-01-2017

Hi. I've just got a new Samsung s7 edge and I'm using the charger and wire provided but it's taking nearly 2 hours to charge and using the wireless charger even longer. My fast charging is switched on. I've a feeling my wire isn't working properly but haven't got another genuine Samsung cable to test properly. Anyone any ideas?

MI5 · ‎25-01-2017

Fast charging should work over wireless too.
Either something isn't set correctly in settings or it's a faulty phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎25-01-2017

@AnonymousWhether it's the wire or the charger or the phone, contact Samsung directly. It's a new phone and under warranty, so they should be the ones to solve any problems you're having. Go to Samsung directly, and not to O2.

http://www.samsung.com/uk/support/

I DO NOT WORK FOR O2

Marjo · ‎25-01-2017

@Anonymous Please do post back if you can, would be very interesting to hear what the outcome is, in case others are experiecing similar issues.

Martin-O2 · ‎01-02-2017

Hi @Anonymous are you still having difficulties with the fast charge on your handset?

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