- 1554 Posts
- 31 Topics
- 1 Solutions
17-09-2018 09:40 - edited 17-09-2018 09:41
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
17-09-2018 09:40 - edited 17-09-2018 09:41
My wife has been plagued by getting a notification from the Email app on her phone for a few years now. It basically says "Can't sign in", when clearly it can because she is receiving emails absolutely fine and is also able to send them fine. A bit of investigation tells me this is a known android problem where the email apps lose the permissions to access the functions on your phone it needs to to perform temporarily.
It is weird because as I say, the email is all working fine. If you go through the notification it allows you to allow the permissions it needs again and the notification goes away. But it soon comes back. This is the third phone in a row my wife has had with this problem now, making me think there may be some residual issue with her Google account data from an older phone that keeps coming back.
Has anyone else experienced this issue?
Steve
Solved! Go to Solution.
Accepted Solutions
- 151673 Posts
- 649 Topics
- 28840 Solutions
on 18-09-2018 13:41
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 18-09-2018 13:41
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 17-09-2018 10:02
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 1554 Posts
- 31 Topics
- 1 Solutions
on 17-09-2018 10:50
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 17-09-2018 10:50
Her email is just her gmail account, so the provider is google
The issue I think is with the stock email apps rather than Gmail itself.
We both have Huawei phones, and with Google removing the ability to set the notification sound for gmail notifictions now, she is using the stock email app as you can control the sounds in the app, and therefore know if it's an email or a text message alert when it comes through.
Steve
- 151673 Posts
- 649 Topics
- 28840 Solutions
on 17-09-2018 12:11
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 17-09-2018 12:11
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 95563 Posts
- 612 Topics
- 7137 Solutions
on 17-09-2018 15:38
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 17-09-2018 15:38
You can set the notification sound in the GMail app so it makes sense to use that. I've used it for years with no issues, having two accounts I can set a different sound for each.
- 1554 Posts
- 31 Topics
- 1 Solutions
on 18-09-2018 13:17
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 18-09-2018 13:17
@jonsie wrote:You can set the notification sound in the GMail app so it makes sense to use that. I've used it for years with no issues, having two accounts I can set a different sound for each.
Hi @jonsie
Where is the setting for this in Gmail? It's not where it used to be and I can no longer find the setting.
Steve
- 151673 Posts
- 649 Topics
- 28840 Solutions
on 18-09-2018 13:41
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 18-09-2018 13:41
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 1554 Posts
- 31 Topics
- 1 Solutions
on 18-09-2018 14:30
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 18-09-2018 14:30
@MI5 wrote:
Settings >General Settings >Manage Notifications then set tone for each account listed.
Thanks @MI5 That's in a different place than before and I'm sure I checked there already and I didn't have the options now showing. Having said that, I did have a system update yesterday so maybe that has something to do with it
Steve
- 1554 Posts
- 31 Topics
- 1 Solutions
25-09-2018 08:47 - edited 25-09-2018 08:49
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
25-09-2018 08:47 - edited 25-09-2018 08:49
I received an email from the forum asking if I have received an answer to my original question. I actually haven't as nothing I have tried has stopped this message occurring. Using an alternative email program, i.e. Gmail is not really a solution to the original question so I can't really mark that as a solution.
Searching online this appears to be a widespread issue that has been around for years, and one that no satisfactory solution has been provided.
Guess it's just one of those "features" we have to put up with from google.
Steve
- 1554 Posts
- 31 Topics
- 1 Solutions
27-09-2018 09:01 - edited 27-09-2018 09:03
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
27-09-2018 09:01 - edited 27-09-2018 09:03
@MI5 wrote:
Settings >General Settings >Manage Notifications then set tone for each account listed.
I've marked this as the answer as it means my wife can use Gmail instead for now. I doubt we'll ever find an answer to the actual issue as google themselves seem incapable of fixing it or providing a satisfactory solution.
Steve