Re: Device Details

Anonymous · ‎23-01-2017

I changed my phone from a Moto g to a Samsong J3 at an O2 Shop. My Moto g details were shown in my O2 account.

Now there are no details showing for my new Samsong J3 phone.

When I click on 'Device Details' I get "this information is not available. Please try later"

Can anyone advise how I can have my phone details displayed.

No one on the "CHAT" line can help after 3 tries.

Cleoriff · ‎23-01-2017

The system probably hasn't updated yet @Anonymous Sometimes it takes a few days/ If you are worried then ring customer services tomorrow http://www.o2.co.uk/contactus

Veritas Numquam Perit

madasaf1sh · ‎23-01-2017

There is currently a bug in the system, as my upgrade to the OnePlus 3T still isnt showing in the my device details section.

What details are you wanting?

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎23-01-2017

Try putting your sim in a different phone and then back to your new phone.
Sometimes it just gets stuck.

Edit for typo!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎23-01-2017

Normally it updates within 24 hours

Cleoriff · ‎23-01-2017

@MI5 wrote:
Try putting your sim in a different phone and then back to your new phone.
Sometimes it just gets stuck.
Edit for typo!

I preferred the first version before your edit...It made me laugh...

Veritas Numquam Perit

MI5 · ‎23-01-2017

I don't even know what that word was

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎23-01-2017

@MI5 wrote:
I don't even know what that word was

No certainly wan't anything in predictive text.....

Veritas Numquam Perit

MI5 · ‎23-01-2017

It was though, that was the worrying bit

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎30-01-2017

Hi @Anonymous have your details now updated in My O2?

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