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Device Details

Anonymous
Not applicable

on ‎23-01-2017 20:42

on ‎23-01-2017 20:42

I changed my phone from a Moto g to a Samsong J3 at an O2 Shop. My Moto g  details were shown in my O2 account.

Now there are no details showing for my new Samsong J3 phone.

When I click on 'Device Details'  I get "this information is not available. Please try later"

Can anyone advise how I can have my phone details displayed.

No one on the "CHAT" line can help after 3 tries.

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Cleoriff
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on ‎23-01-2017 20:51

on ‎23-01-2017 20:51

The system probably hasn't updated yet @Anonymous Sometimes it takes a few days/ If you are worried then ring customer services tomorrow http://www.o2.co.uk/contactus

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madasaf1sh
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on ‎23-01-2017 21:07

on ‎23-01-2017 21:07

There is currently a bug in the system, as my upgrade to the OnePlus 3T still isnt showing in the my device details section.

What details are you wanting?
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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‎23-01-2017 21:13 - edited ‎23-01-2017 21:56

‎23-01-2017 21:13 - edited ‎23-01-2017 21:56

Try putting your sim in a different phone and then back to your new phone.
Sometimes it just gets stuck.

Edit for typo!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎23-01-2017 21:42

on ‎23-01-2017 21:42

Normally it updates within 24 hours 

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Cleoriff
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on ‎23-01-2017 22:07

on ‎23-01-2017 22:07

@MI5 wrote:

Try putting your sim in a different phone and then back to your new phone.
Sometimes it just gets stuck.

Edit for typo!

I preferred the first version before your edit...It made me laugh...LOL

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MI5
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on ‎23-01-2017 22:14

on ‎23-01-2017 22:14

I don't even know what that word was tongue
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎23-01-2017 22:29

on ‎23-01-2017 22:29

@MI5 wrote:
I don't even know what that word was tongue

No certainly wan't anything in predictive text.....Dance

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MI5
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on ‎23-01-2017 22:32

on ‎23-01-2017 22:32

It was though, that was the worrying bit wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎30-01-2017 12:17

on ‎30-01-2017 12:17

Hi @Anonymous have your details now updated in My O2? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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