cancel
Showing results for 
Search instead for 
Did you mean: 

Device Details

Anonymous
Not applicable

I changed my phone from a Moto g to a Samsong J3 at an O2 Shop. My Moto g  details were shown in my O2 account.

Now there are no details showing for my new Samsong J3 phone.

When I click on 'Device Details'  I get "this information is not available. Please try later"

Can anyone advise how I can have my phone details displayed.

No one on the "CHAT" line can help after 3 tries.

Message 1 of 13
4,364 Views
12 REPLIES 12

Cleoriff
Level 94: Supreme
  • 127422 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

The system probably hasn't updated yet @Anonymous Sometimes it takes a few days/ If you are worried then ring customer services tomorrow http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
Message 2 of 13
4,151 Views

madasaf1sh
Level 78: King of Kings
  • 12016 Posts
  • 69 Topics
  • 3221 Solutions
Registered:
There is currently a bug in the system, as my upgrade to the OnePlus 3T still isnt showing in the my device details section.

What details are you wanting?
--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 3 of 13
4,144 Views

MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

Try putting your sim in a different phone and then back to your new phone.
Sometimes it just gets stuck.

Edit for typo!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 13
4,139 Views

Anonymous
Not applicable

Normally it updates within 24 hours 

Message 5 of 13
4,130 Views

Cleoriff
Level 94: Supreme
  • 127422 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

@MI5 wrote:

Try putting your sim in a different phone and then back to your new phone.
Sometimes it just gets stuck.

Edit for typo!


I preferred the first version before your edit...It made me laugh...LOL

Veritas Numquam Perit

Girl in a jacket
Message 6 of 13
4,122 Views

MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
I don't even know what that word was tongue
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 13
4,120 Views

Cleoriff
Level 94: Supreme
  • 127422 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

@MI5 wrote:
I don't even know what that word was tongue

No certainly wan't anything in predictive text.....Dance

Veritas Numquam Perit

Girl in a jacket
Message 8 of 13
4,115 Views

MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
It was though, that was the worrying bit wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 9 of 13
4,112 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

Hi @Anonymous have your details now updated in My O2? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 10 of 13
3,936 Views