Device Details

[Anonymous]

I changed my phone from a Moto g to a Samsong J3 at an O2 Shop. My Moto g  details were shown in my O2 account.

Now there are no details showing for my new Samsong J3 phone.

When I click on 'Device Details'  I get "this information is not available. Please try later"

Can anyone advise how I can have my phone details displayed.

No one on the "CHAT" line can help after 3 tries.

[Curr946]

My O2 has done the same, no details showing for my OP3T. However, I still cant even log in using the app so thats the least of my problems.

[Martin-O2]

Just to clarify @Curr946 your new handset has not updated in My O2 and you're unable to access My O2 via the app but the web version is working OK? 

[Curr946]

---

@Martin-O2 wrote:

Just to clarify @Curr946 your new handset has not updated in My O2 and you're unable to access My O2 via the app but the web version is working OK? 

---

Thats right.

The device plan shows etc though. And i can see my bills again. @Toby passed this onto some team, but not heard back for over a week now.