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Device Details

Anonymous
Not applicable

on ‎23-01-2017 20:42

on ‎23-01-2017 20:42

I changed my phone from a Moto g to a Samsong J3 at an O2 Shop. My Moto g  details were shown in my O2 account.

Now there are no details showing for my new Samsong J3 phone.

When I click on 'Device Details'  I get "this information is not available. Please try later"

Can anyone advise how I can have my phone details displayed.

No one on the "CHAT" line can help after 3 tries.

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Curr946
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In response to Martin-O2
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on ‎30-01-2017 15:21

on ‎30-01-2017 15:21

My O2 has done the same, no details showing for my OP3T. However, I still cant even log in using the app so thats the least of my problems.
Current Phone: Sony Xperia XZ Premium
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Martin-O2
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on ‎30-01-2017 15:54

on ‎30-01-2017 15:54

Just to clarify @Curr946 your new handset has not updated in My O2 and you're unable to access My O2 via the app but the web version is working OK? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Curr946
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on ‎30-01-2017 17:06

on ‎30-01-2017 17:06

@Martin-O2 wrote:

Just to clarify @Curr946 your new handset has not updated in My O2 and you're unable to access My O2 via the app but the web version is working OK? 

Thats right.

 

The device plan shows etc though. And i can see my bills again. @Toby passed this onto some team, but not heard back for over a week now.

Current Phone: Sony Xperia XZ Premium
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