Connecting to home wifi Galaxy s3

[Anonymous]

Help, please!

Turned wifi onn phone on, and tried connecting to home wifi, entered wap key.

Phone comes up connecting and shows the signal strength as very strong.

Phone says equiring ip address

Phone says saved and secure

Phone then goes back to connecting

Then says Network Disabled, Poor connection yet still shows signal strength as strong.

Phone connects to internet over mobile network no problem

Help please.

[MI5]

Try rebooting your router first...

[Anonymous]

yup rebooted router, reset wifi on phone .............

think I may have to try connecting to daughters wifi and if tht fails return the phone to a o2 store for checking

thanks

[MI5]

Honestly I doubt its the phone. What channel is your wifi broadcasting on? If its the same as other networks nearby you could be getting a conflict which will give the error you are seeing.

[Anonymous]

Yes thanks, after the second wifi reset it finally connected to my network, but haven't managed to repeat yet

[perksie]

You said you entered the wap key, this should have been the WEP key, try changing the router to WPA, WPA2 or WPA+WPA2 encryption, if it's set to WEP the security isn't that good.

You may also get a better connection.

Also if it's on auto channel selection change it to a fixed channel as some phones can't connect above channel 11.

[Anonymous]

My bad, meant WEP. How do I hange to oher encryptions or channels, router is an O2 basic jobbie (O2 wireless 2) that is 5 years old TIA

[perksie]

Not a problem, that's a very good router you have there:

http://www.o2help.co.uk/router-wpa-security/ (Oliver's help pages)

[Anonymous · Accepted solution]

AAAARrrrrrrrrrrgh

Phone will not connect to daughters home network either, took it to an O2 shop and guess whta, the minute I walked in the door the phone connected to the stores network. Been on the phone to customer services and they can't find anything wrong with router but are upgrading me to a wireless 5 in case it is to do with g and n signals or something.

So we will see what happens thanksfor your help and suggestions though

[perksie]

Check out the Box V and compare it with the II as you may find it a slower connection, you could always send the new one back if that happens.

I still believe this should work, have you double checked the log in password you're using is correct and in the right case with no spaces, and no zeros swapped for O?